General Terms & Conditions Checkout

We recommend that you read the terms and conditions closely before shopping on bpsfurniture.dk. Requests for information should be made to webshop @ bpsfurniture.dk or +45 42 68 49 68.

The following Terms and Conditions concern the offer and sale of products on bpsfurniture.dk, owned and maintained by Bernh. Pedersen & Søn ApS, Ewaldsgade 12, 2200 København, CVR 37 07 15 36.

These terms and conditions apply to private consumers’ purchase of goods in Bernh. Pedersen & Søn’s webshop for delivery in Denmark. When placing an order at bpsfurniture.dk, you also accept these terms and conditions. It is not possible to give in VAT/CVR numbers in the webshop. If you wish to shop on behalf of a business, please contact us via sales @ bpsfurniture.dk.

Purchasing online in the webshop

Bernh. Pedersen & Søn’s webshop is open 24 hours a day. We process orders Monday to Friday between 09:00 – 16:00 CET. Orders placed outside this period will be processed the following working day.

You choose the products you would like to order on the products’ pages and add them to your shopping bag. You may review your shopping bag at any time to check the prices and modify the content if needed. You are responsible for submitting valid customer information when placing your order.

Directly after you have placed your order, you will receive an order receipt by e-mail. Please note that this order receipt is not a binding order confirmation, but merely a confirmation that your order inquiry has been received by us. The binding order confirmation between you and Bernh. Pedersen & Søn is entered when Bernh. Pedersen & Søn by e-mail send a binding order confirmation shortly after.

Made-to-order

We offer a selection of made to order furniture items. It will be clearly marked on the item if it is a made-to-order item. The expected delivery date of the product will be clearly stated on the product page, at checkout and on your order confirmation. When ordering a made-to-order product, the product is made especially for you, which means that you can expect a longer delivery time. You will be charged immediately upon placing your order. Please note that made to order products cannot be cancelled or returned.

Payment & Price

When making a purchase at bpsfurniture.dk, we accept the following payment options:
– Visa
– MasterCard

When making a card payment, the amount will not be deducted from your card until the item is shipped.

Upon placing your order, an authorization hold is placed on the chosen payment method to reserve the required amount. Once the products are dispatched from our warehouse, we proceed to debit the authorized amount. In the case of made-to-order products, the amount is debited when production of the item commences. If your order includes multiple products, and one or more of them are on backorder or are made-to-order products, the amount for these specific products will be debited upon their shipment from our warehouse. It’s important to note that Bernh. Pedersen & Søn does not impose any credit card fees. Your receipt will be promptly delivered via email just before your order is due for delivery. If the receipt isn’t received on email, you can’t be sure that we have received your order.

Delivery costs will be added to the total amount of the order. You choose the mode of delivery as part of the checkout. The applicable amount is the amount quoted when you place your order.

The total price of the order, including VAT, any charges, delivery costs, etc. will appear in connection with placing your order at bpsfurniture.dk. Prices are stated in Danish kroner (DKK) incl. VAT (25%).

Delivery & Shipping

Products ordered at bpsfurniture.dk are delivered as standard free of charge for purchases over EUR 100 (with the exception of non-bridged islands). We do not deliver to PO boxes.

Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.

The expected delivery times for the individual items are stated on the respective product pages. If no delivery time is stated for a product, a delivery time of up to approx. 15 weeks must normally be expected for new furniture.

Large products / made-to-order products

We provide furniture delivery services primarily through our carrier partner LGT Logistics to ensure that your furniture is delivered with the greatest care and professionalism. We strive to ensure that deliveries take place as smoothly as possible, and our goal is to deliver your furniture quickly and in perfect condition. You will accordingly be contacted by our carrier to arrange a specific delivery day and time. The actual delivery depends on your agreement with the carrier.

The items will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.

It is your responsibility that the order can be received. Delivery of furniture require that a person of legal age is present. The person must have your power of attorney to sign for receipt of the order. It is important that you check the delivery to make sure there you have received the products ordered and that there are no visible damages. If everything is as expected the carrier will ask you to sign for the receipt.

In case the packaging is damaged or have other visible indications of defects, remember to sign for receipt with reservations of potential damages of the products or refrain from receiving the delivery and ask the carrier to return the delivery to Bernh. Pedersen & Søn.

Small products

Our smaller products are carefully packed and shipped via courier services, primarily GLS. These deliveries are sent directly to your local GLS ParcelShop for convenient and secure collection. To keep you up to date, you will receive a text message with track & trace information so you can follow the progress of your package. In addition, you will be notified when the product is ready for pick-up.

If a product is damaged or defect after unwrapping please contact our sales support who will help find a solution. Due to proof of the faulty item please contact our sales support no later than 48 hours after the receipt of the product. Please not that this does not affect your statutory rights.

We hope this information helps you understand our delivery process. Should you have any further questions or require further assistance, our customer service is always ready to help. The expected delivery time for the individual product will always be clearly stated on the individual product page in our online store so you can plan collection accordingly. The final delivery date is confirmed by our customer service on order receipt/confirmation.

If it is necessary for Bernh. Pedersen & Søn to postpone the expected delivery time, you will be contacted by our customer service. You will be informed if the product is not in stock or if unforeseen circumstances arise during production etc.

Tolerances

Any colour samples or samples of wood and other materials can only be considered as a guide. Bernh. Pedersen & Søn cannot be held responsible for any differences between the sample and the delivered furniture, as colour changes occur naturally over a period of time. Variances, knots in wood, differences in colour, shade and structure, weak and strong graining are a sign of genuineness and are not considered to be defects. Wear and tear due to normal every day use on upholstery, surfaces etc. are not considered to be defects.

Change of orders

It is not possible to change an order that has already been placed via bpsfurniture.dk. If you wish to change an order after it has been placed, please contact customer service as soon as possible on +45 42 68 49 68 or via webshop@bpsfurniture.dk to cancel your order, after which you can place a new order at bpsfurniture.dk. If the goods have already been shipped, the purchase may be cancelled, cf. the section on ‘Right of withdrawal’.

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you make a purchase with us.

The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in the same purchase but they are to be delivered individually, the deadline runs from the day you receive the last item.

If you wish to cancel your purchase, you must notify us before the withdrawal period expires. You can send an e-mail to webshop@bpsfurniture.dk. Made-to-order products cannot be cancelled.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

If you have purchased several items from us, you have the option of sending one or more of the items back, even if they were purchased in one order.

If you have obtained a quantity discount and then wish to cancel part of the purchase and no longer meet the conditions for obtaining the quantity discount, you will no longer be entitled to the value of the discount.

Returns

If you choose to cancel your purchase, you must return the item to Bernh. Pedersen & Søn without undue delay and no later than 14 days from the date on which you have notified us that you want to exercise your right of withdrawal. The deadline is met if you return the item before the 14 days have passed.

You must bear the direct costs of returning the item, and you also bear the risk involved in returning the item.

Refund of the purchase amount

If you wish to cancel your purchase, we will refund all payments received from you, including delivery costs (this does not apply to additional costs in cases where you have chosen a form of delivery other than the cheapest form of standard delivery that we offer). The refund will be made without undue delay and no later than 14 days from the date on which we have received notification that you wish to withdraw from the agreement.

However, you are liable for any depreciation in the value of the item due to handling of the goods other than what was necessary to determine the nature of the goods, their characteristics, and the way they work. You may therefore lose the purchase amount in whole or in part, and the amount that you can get back depends on the commercial value of the item.

The original packaging typically affects our ability to resell our products, and damaged or discarded packaging may therefore result in a depreciation in the value of the item, and thus your opportunity to get the full purchase amount back upon return. We therefore recommend that you always return the item in its original packaging.

We will refund the money using the same means of payment that you used for the purchase unless we have expressly agreed otherwise. We do not charge any fees in connection with the refund.

We may withhold payment until we have received the item or until you have submitted documentation of having returned the item, whichever is earliest.

Please return items to:

Bernh. Pedersen & Søn
Eskilstrup Vestergade 23
DK-4863 Eskilstrup

We only accept packages that are sent directly to the address.

Warranty

The lack of conformity rules stipulated in the Danish Sale of Goods Act may apply. In accordance with the rules stipulated in the Danish Sale of Goods Act, consumers are entitled to a 24-month warranty.

Contact us before sending the item

If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a reduction in price, depending on the specific situation. The warranty does not cover damage or defects from normal wear and tear, etc.

If you discover a defect or lack of conformity in an item, you must contact Bernh. Pedersen & Søn as soon as possible and within a reasonable amount time. Justified complaints lodged within a period of two months after the defect/lack of conformity was discovered will always be valid.

If you wish to complain, please contact Bernh. Pedersen & Søn and explain what the nature of the defect or lack of conformity is. Contact our customer service at webshop@bpsfurniture.dk. Please label it with the subject ‘Complaint’ and the order number. The customer must then send the defective item together with a copy of the order confirmation.

If the complaint is justified, we will refund your freight costs, within reason. The item must always be returned in proper and secure packaging. Remember to get a receipt for the freight costs so that we can refund you.

Please return items to:

Bernh. Pedersen & Søn
Eskilstrup Vestergade 23
DK-4863 Eskilstrup

Personal data policy

We require the following information when you make purchases with us: Name, address, telephone number and e-mail address. Bernh. Pedersen & Søn is responsible for managing your information, which will be used to complete and deliver your order. You have the right to be informed about the information we process about you, just as you always have the right to request that the information be deleted.

The processing of your personal data also takes place in accordance with Bernh. Pedersen & Søn’s personal data policy. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: webshop@bpsfurniture.dk.

Right to lodge a complaint

As a consumer, if you wish to complain about your purchase, please contact our customer service at webshop@bpsfurniture.dk. If we are unable to find a solution, you can send a complaint to:

The complaint portal at the Danish Appeals Boards Authority

Danish Appeals Boards Authority
Toldboden 2
8800 Viborg
www.naevneneshus.dk

Governing law & Jurisdiction

The purchase of goods at bpsfurniture.dk is subject to Danish law. Any dispute will be settled by the Courts of Denmark.